Returning an item to us is easy. If your item is unsuitable just e-mail us at Sales@Daniellesshop.co.uk within 24hrs of delivery and tell us why you would like to return it for exchange or refund. Once your item is returned safely to us in original packaging with original tags/swingers and in unworn condition, we will then issue your refund/exchange. Please note that we strongly advise using recorded delivery as we cannot be held responsible for items lost in the post. Please refer to our full terms and conditions. ITEMS WILL ONLY BE ACCEPTED BACK BY US AND REFUNDED IF RETURNED WITHIN 28 DAYS.